About
From troubleshooting to architecture.
My path into system architecture didn't start with code. It started with solving problems for people — understanding their pain, their workflow, and their constraints.
2022 – Present
Solution Architect & Project Manager
Zoho
Designing CRM-driven enterprise systems for APAC and MEA markets. Building lead-to-revenue architectures using low-code platforms and REST APIs.
Earlier
Customer Success & Technical Training Manager
Teleperformance India
Led training teams across Chennai, Gurgaon, and Jaipur. Delivered Microsoft certifications and managed customer support operations improving CSAT by 15%.
Philosophy
I believe process precedes technology. A tool should never dictate how a business operates — the operational truth should shape the system. I work to translate complex, manual workflows into clean, automated architectures that reduce friction without creating new complexity.
The most impactful implementations I've led weren't the most technically complex — they were the ones where I understood the business deeply enough to know what not to build.
Areas of Expertise
- Workflow Design
- Low Code Systems
- CRM Architecture
- Lead to Revenue
- API Integrations
- Process Digitization
- Zoho Creator
- Zoho CRM
- REST APIs
- Project Delivery
- Stakeholder Mgmt
- Technical Training